How we pack, when we dispatch, how long delivery takes, and what happens when something goes wrong in transit.
1 · Where we deliver
| Destination | Delivery | Charge |
|---|---|---|
| All seven emirates | Within 7 days of your order | Free |
| GCC and international | Not available yet | — |
2 · Dispatch
We prepare every order by hand. Within the UAE it is delivered within 7 days of being placed, and we email you when it is on its way. If we need to arrange a time, we call or message you on WhatsApp.
3 · How we pack
Every bottle is sealed at the factory, wrapped, and packed with protective material inside a rigid outer carton. The seal is your assurance that the bottle has not been opened. If a parcel reaches you with the seal broken, do not use the product — photograph it and contact us under DUHA-POL-01.
4 · Air transport of fragrance
Alcohol-based fragrance is classed as dangerous goods for air freight. Within the UAE every order travels by road, so this does not affect your delivery.
5 · Receiving your parcel
- Inspect before you sign where the courier allows it.
- Film the unboxing. It is the fastest route to a resolved claim.
- Report damage within 48 hours — see DUHA-POL-01, Section 3.
6 · Failed delivery
If we cannot reach you at the time of delivery, we call or message you on WhatsApp to arrange another time. If delivery fails for a reason that is not our fault — an incomplete address, or no answer after we have tried to arrange a time — we deliver again and may charge the cost of the second delivery.
7 · Lost or delayed parcels
If your order has not arrived within 7 days, contact us and we will find out what happened. Where a parcel is confirmed lost we replace it or refund it in full — the loss is ours to resolve, not yours.
8 · Customs and duties
We deliver within the UAE only, so no customs duties or import taxes apply to your order. If we begin delivering abroad, this section will say who pays them before you order.
