Customer care
Policies & fine print
Clear terms, honestly written. If anything here is unclear, message us on WhatsApp and a member of our team will explain it in plain language.
Our policies
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DUHA-POL-01
Returns, refunds & damaged goods
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DUHA-POL-02
Damage & refund claim form
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DUHA-POL-03
Privacy policy
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DUHA-POL-04
Cookie policy
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DUHA-POL-05
Terms & conditions of sale
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DUHA-POL-06
Shipping & delivery
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DUHA-POL-07
Website terms of use
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DUHA-POL-08
Product care, storage & authenticity
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DUHA-POL-09
Customer care & contact
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DUHA-POL-10
Your consumer rights in the UAE
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DUHA-POL-11
Intellectual property notice
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DUHA-POL-12
Accessibility statement